Nonuttin' Foods Inc. Terms of Site Use and Disclaimer

Please make sure you have read our Site Privacy Policy, Shipping Policies and these Terms and Conditions related to the use of this Site.   By accessing or using this Site, you agree to these terms of use and policies. If you do not agree to these terms you may not use this Site.

1. Purpose of www.nonuttin.com
2. Ownership, license& restrictions on use
3. Fraud Prevention
4. Linking
5. Disclaimers
6. Limitation of liability
7. Governing laws in case of dispute; jurisdiction
8. Changes to Site and these terms and conditions
9. Entire Agreement; Severability

1. Purpose of www.nonuttin.com
The purpose of this Site is to give the visitor a general understanding of food allergies and special dietary needs and provide information to assist the user in ordering a selection of food items.  It is not to provide specific advice to users about their particular situation.  While a great deal of care has been taken to provide accurate and current information, the Informational Content is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.

2. Ownership, license & restrictions on use
As between Nonuttin' Foods Inc. and you, all right, title and interest (including all copyrights, trademarks and other intellectual property rights) in this Site belongs to Nonuttin' Foods Inc., and the third parties that have given permission to have their Marks on this Site. In addition, the names, images, pictures, logos and icons identifying Nonuttin' Foods Inc. products and services are proprietary marks of Nonuttin' Foods Inc.and/or its subsidiaries or affiliates. Except as expressly provided below, nothing contained herein shall be construed as conferring any license or right, by implication, estoppels or otherwise, under copyright or other intellectual property rights.

You are hereby granted a nonexclusive, nontransferable, limited license to view and use information retrieved from this Site provided solely for your personal, informational, non-commercial purposes, and provided you do not remove or obscure the copyright notice or other notices. Except as expressly provided above, no part of this Site, including but not limited to materials retrieved therefrom and the underlying code, may be reproduced, republished, copied, transmitted, or distributed in any form or by any means. In no event shall materials from this Site be stored in any information storage and retrieval system without prior written permission from Nonuttin' Foods Inc.

3.  Fraud Prevention
In order to protect you and Nonuttin' Foods Inc. from fraudulent transactions, Nonuttin' Foods Inc. may provide your transaction-related information to a reputable third party organization to perform address verification. This address verification is intended to ensure that the "bill to" address that you provide matches your credit card address. Nonuttin' Foods Inc. also reserves the right, at its discretion, not to ship items ordered or purchased on this Site to certain addresses. In the event that Nonuttin' Foods Inc. chooses not to ship an item, you will be notified by eMail and any amount charged to your credit card will be refunded.

4. Linking
You are granted a limited, non-exclusive right to create a hyperlink to the Nonuttin.com Site provided such link does not portray Nonuttin.com or any of its products and services in a false, misleading, derogatory or otherwise defamatory manner. You may not use a Nonuttin.com logo or other proprietary graphic or trademark of Nonuttin' Foods Inc. to link to this Site without the express written permission of Nonuttin' Foods Inc. This limited right may be revoked at any time.

This Site may contain links to other Sites on the Internet that are owned and operated by third party vendors and other third parties (the "External Sites"). You acknowledge that Nonuttin' Foods Inc. is not responsible for the availability of, or the content located on or through, any External Site. You should contact the Site administrator or Webmaster for those External Sites if you have any concerns regarding such links or the content located on such External Sites.

5. Disclaimers

THIS SITE AND THE MATERIALS CONTAINED THEREIN ARE PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NONUTTIN' FOODS INC.DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. NONUTTIN' FOODS INC.DOES NOT REPRESENT OR WARRANT THAT MATERIALS IN THIS SITE ARE ACCURATE, COMPLETE, RELIABLE, CURRENT, OR ERROR-FREE. NONUTTIN' FOODS INC.DOES NOT REPRESENT OR WARRANT THAT THIS SITE OR ITS SERVER(S) ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

Nonuttin' Foods Inc. disclaims all responsibility for any loss, injury, claim, liability, or damage of any kind resulting from, arising out of or any way related to (a) any errors in or omissions from this Site and its content, including but not limited to technical inaccuracies and typographical errors, (b) any third party Site or content therein directly or indirectly accessed through links in this Site, including but not limited to any errors in or omissions wherefrom, (c) the unavailability of this Site or any portion thereof, (d) your use of this Site, or (e) your use of any equipment or software in connection with this Site.

6. Limitation of liability
By using Nonuttin' Foods Inc., you are agreeing that under no circumstances will Nonuttin' Foods Inc. or its affiliates be responsible for (1) any information contained on or omitted from the Site(s), (2) any person's reliance on any such information, whether or not the information is correct, current or complete, (3) the consequences of any action you or any other person takes or fails to take, whether or not based on information provided by or as a result of the use of the Nonuttin' Foods Inc. Site.

IN NO EVENT SHALL A COVERED PARTY (DEFINED BELOW) BE LIABLE FOR ANY DIRECT, SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, OR ANY OTHER DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO LOSS OF USE, LOSS OF PROFITS, LAWYER'S FEES, LOST PROFIT OR SAVINGS, OR LOSS OF DATA, WHETHER IN AN ACTION IN CONTRACT, TORT (INCLUDING BUT NOT LIMITED TO NEGLIGENCE), OR OTHERWISE, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF THIS SITE OR THE MATERIALS CONTAINED IN, OR ACCESSED THROUGH, THIS SITE. "COVERED PARTY" MEANS NONUTTIN' FOODS INC.SERVICES LTD, ITS AFFILIATES, ITS LISTEES, AND ANY OFFICER, DIRECTOR, EMPLOYEE, SUBCONTRACTOR, AGENT, SUCCESSOR, OR ASSIGNS OF NONUTTIN' FOODS INC.SERVICES LTD, ITS AFFILIATES AND ITS LISTEES.

7. Governing laws in case of dispute; jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the laws of the Province of British Columbia, Canada, as they apply to agreements made and solely performed therein. Disputes arising hereunder shall be exclusively subject to the jurisdiction of the Supreme Court of British Columbia and/or the Federal Court of Canada and jurisdiction therefore shall rest solely in British Columbia, Canada.

8. Changes to Site and these terms and conditions
This Site and these Terms and Conditions may be changed by Nonuttin' Foods Inc. with or without notice. Please review this link on a regular basis for changes. Continued use of this Site following any change constitutes your acceptance of the change.

9. Entire agreement; severability
These Terms and Conditions incorporate by reference any notices contained on this Site and constitute the entire agreement with respect to your access to and use of this Site. If any provision of these Terms and Conditions is unlawful, void or unenforceable, then that provision shall be deemed severable from the remaining provisions and shall not affect their validity and enforceability.

CANADA, USA AND INTERNATIONAL SHIPPING POLICIES

CANADA    :       USA      :    INTERNATIONAL

 

CANADIAN SHIPPING AND RETURN POLICIES
Shipping Information

Shipping Costs
Shipping Options
Order Cancellaton and Changes
Chocolate Shipment Policy
Order Tracking
Damaged Shipment
Common Questions

Shipping Costs

The shipping and handling cost for your order is based on the total cost of your order as follows:

Shipping Options

Purchases are shipped from our warehouse on Vancouver Island, British Columbia, by ground shipment, to arrive within 5 - 10 business days from receipt of your order. For an additional charge, we can expedite delivery to most destinations in 3 - 5 business days.

• Orders are shipped on business days only. Business days are Monday-Friday, excluding public holidays and extended shut down times, such as Christmas, as posted on the website contact us page.
• Delivery times shown above are an example based upon normal business volumes and including both order processing and shipping times.  Before fulfilling your order, the Nonuttin' system sends a "complete" notice to the email address indicated on your order.  This does not yet mean the order is shipped, only that we have acknowledged receipt of your order and we have begun the fulfillment process.
• Upon completion of your shipment, the shipping system will send a shipping delivery notice with tracking number to the email address you indicated on your order.
• You may choose to upgrade the shipping method to Premium for faster delivery.
• For air service costs, please contact our team at 1.866.714.5411.
• Not all delivery methods are available to all areas and we will advise you if we are aware of any limitations prior to shipping your package.
• The primary method of delivery is Fedex but Nonuttin' Foods may choose to use Canada Post Business Service as an alternative where Fedex delivery is limited or non-existent.  Fedex cannot deliver to PO boxes so if you enter a PO Box, we will assume that Canada Post is your best option. 
  
  *Please note that if your town is only serviced by a post office, a street address will be refused by your local post office and returned to us and you will be charged for redelivery fees.

Order Cancellation and Changes

Order cancellations or changes may not occur once an order has been shipped. If you have a question about your order, please contact us at 1.866.714.5411 and quote your order number.

For the safety of all Nonuttin' customers we do not return food items, regardless of their condition, therefore all sales at Nonuttin' Foods are final.

Ingredients for all Nonuttin' products are posted on each product's page, and it is a customer's responsibility to read and understand them, and to select only those items that are safe for their specific diet.

Chocolate Shipment Policy

When shipping chocolate items, there is a risk of product damage during warm weather or when shipping to warmer climates.  If you choose to ship any products that have chocolate in them, you assume the risk of this possibility when you place an order for those items with Nonuttin' Foods Inc.

During the summer months, we do indicate on our shipping labels "Do Not Safe Drop" which tells the Fedex driver not to leave the package at your door, however, it is up to the driver whether they follow this instruction.  Shipping to a PO Box means that your package will sit in the box in the heat if your box system allows for larger delivery items.

For granola bars with chocolate chips and chunks as an ingredient, the granola bars and chocolate should resume their shape if left to return to room temperature without being handled.  The heat will not have an effect on the taste or quality of the bars.

Any chocolate that has been heated and then cooled may get "bloom", a gray surface on the chocolate.  Bloom is not harmful and does not change the quality of the chocolate; it's simply the cocoa fat coming to the surface of the chocolate.  If bloom is visible on baking chocolate, it will disappear as soon as the chocolate is exposed to heat again upon baking.

Order Tracking

When your order is shipped from our warehouse, our shipping system will send you an email to confirm your shipment - this email will include a tracking number and link to enable you to track your package.

Before checking the status of your package, please allow the minimum shipping time indicated in the chart above to have passed.  If you order over the weekend, on a holiday or later in the day, your order will not be processed until the next business day.

Damaged Shipment

With the exception of melted chocolate, if any package arrives damaged, refuse the package and have it sent directly back to us.  Upon receipt of that package, we will replace the damaged contents and ship the replacement immediately with no additional cost to you. 

Please notify us of your damaged shipment claim within 24 hours of the initial shipment with our customer service at 1-866-714-5411. 

Common Questions

Can I get free shipping?
Yes, all orders of $125.00 or more qualify for free shipping.

Can I ship to multiple addresses?
You will need to create a new order if you would like to ship to more than one address.

Do I have to sign for delivery?
In most cases, you will not have to sign for delivery; however, it is up to the driver's discretion. If the driver feels it is unsafe to leave a package, a notice will be left with further instructions for redelivery or a pickup location.

What do I do if I have special delivery instructions?
Unfortunately neither Fedex nor Canada Post accept special delivery instructions for orders placed through Nonuttin' Foods.  We will place a note on the shipping documents but the driver may or may not heed those instructions.

INTERNATIONAL

International deliveries are not currently offered but please sign up for our enewsletter so that you receive an announcement when this option is available.

 

UNITED STATES
Shipping Information

Shipping Costs
Shipping Options
Customs and Social Security Numbers
Order Cancellation and Changes
Chocolate Shipment Policy
Order Tracking
Damaged Shipment
Common Questions

 

Shipping Costs

The shipping and handling cost for your order includes all shipping, handling, US Customs and FDA fees and is based on the total cost of your order as follows:

Shipping Options

Purchases are shipped from our warehouse on Vancouver Island, British Columbia, by ground shipment, to arrive within 10-15 business days from receipt of your order. For an additional charge, we can expedite delivery to most destinations in 5-7 business days.

Please note that US Customs/FDA may choose at any time to detain a package and may require the SSN of the US recipient before releasing the package, regardless of the method of transport or value of the package.  Although very rare in our experience, any delays and/or demanded information are due to US Customs/FDA and are beyond our control.

• Orders are shipped on business days only. Business days are Monday-Friday, excluding public holidays and extended shut down times, such as Christmas, as posted on the website contact us page.
• Delivery times shown above are an example based upon normal business volumes and including both order processing and shipping times.  Before fulfilling your order, the Nonuttin' system sends a "complete" notice to the email address indicated on your order.  This does not yet mean the order is shipped, only that we have acknowledged receipt of your order and we have begun the fulfillment process.
• Upon completion of your shipment, the shipping system will send a shipping delivery notice with tracking number to the email address you indicated on your order.  Tracking numbers will show that the package is at Nonuttin' Foods until after the package clears US Customs.
• You may choose to upgrade the shipping method to Premium for faster delivery.
• For air service costs, please contact our team at 1.866.714.5411.
• Not all delivery methods are available to all areas and we will advise you if we are aware of any limitations prior to shipping your package.
• The primary method of delivery is Fedex but Nonuttin' Foods may choose to use Canada Post Business Service as an alternative where Fedex delivery is limited or non-existent.  Fedex cannot deliver to PO boxes so if you enter a PO Box, we will assume that Canada Post is your best option. 
  *Please note that if your town is only serviced by a post office, a street address will be refused by your local post office and returned to us and you will be charged for redelivery fees.

Order Cancellation and Changes

Order cancellations or changes may not occur once an order has been shipped. If you have a question about your order, please contact us at 1.866.714.5411 and quote your order number.

For the safety of all Nonuttin' customers we do not return food items, regardless of their condition, therefore all sales at Nonuttin' Foods are final.

Ingredients for all Nonuttin' products are posted on each product's page, and it is a customer's responsibility to read and understand them, and to select only those items that are safe for their specific diet.  

Chocolate Shipment Policy

When shipping chocolate items, there is a risk of product damage during warm weather or when shipping to warmer climates.  If you choose to ship any products that have chocolate in them, you assume the risk of this possibility when you place an order for those items with Nonuttin' Foods Inc.

During the summer months, we do indicate on our shipping labels "Do Not Safe Drop" which tells the Fedex driver not to leave the package at your door, however, it is up to the driver whether they follow this instruction.  Shipping to a PO Box means that your package will sit in the box in the heat if your box system allows for larger delivery items.

For granola bars with chocolate chips and chunks as an ingredient, the granola bars and chocolate should resume their shape if left to return to room temperature without being handled.  The heat will not have an effect on the taste or quality of the bars.

Any chocolate that has been heated and then cooled may get "bloom", a gray surface on the chocolate.  Bloom is not harmful and does not change the quality of the chocolate; it's simply the cocoa fat coming to the surface of the chocolate.  If bloom is visible on baking chocolate, it will disappear as soon as the chocolate is exposed to heat again upon baking.

Order Tracking

When your order is shipped from our warehouse, our shipping system will send you an email to confirm your shipment - this email will include a tracking number and link to enable you to track your package.  Tracking numbers will show that the package is at Nonuttin' Foods until after the package clears US Customs.

Before checking the status of your package, please allow the minimum shipping time indicated in the chart above to have passed.  If you order over the weekend, on a holiday or later in the day, your order will not be processed until the next business day.

Damaged Shipment

With the exception of melted chocolate, if any package arrives damaged, refuse the package and have it sent directly back to us.  Upon receipt of that package, we will replace the damaged contents and ship the replacement immediately with no additional cost to you. 

Please notify us of your damaged shipment claim within 24 hours of the initial shipment with our customer service at 1-866-714-5411

Common Questions

Can I get free shipping?
Yes, all orders of $125.00 or more qualify for free shipping.

Can I ship to multiple addresses?
You will need to create a new order if you would like to ship to more than one address.

Do I have to sign for delivery?
In most cases, you will not have to sign for delivery; however, it is up to the driver's discretion. If the driver feels it is unsafe to leave a package, a notice will be left with further instructions for redelivery or a pickup location.  

What do I do if I have special delivery instructions?
Unfortunately neither Fedex nor Canada Post accept special delivery instructions for orders placed through Nonuttin' Foods.  We will place a note on the shipping documents but the driver may or may not heed those instructions.